Frequently asked questions
Get short answers to common Runner setup, build, publish, operation, and account questions.
Entry path: Runner documentation → Help and reference → FAQ.
Can I start without technical experience?
Yes. Describe the business and desired customer experience in plain language. Runner may ask follow-up questions before it starts work. See Write effective requests.
Should I build a new store or connect Shopify?
Choose Build new when Runner should create the store project and its commerce setup. Choose Connect Shopify when Shopify should remain the connected store system and checkout path. See Create a Runner store and Connect Shopify.
Does a completed Runner task mean my store is live?
No. Task completion, preview success, publication, live storefront, catalog, and checkout are separate results. Verify each relevant layer.
What is the difference between Publish and Republish?
Publish creates the first live version after requirements are complete. Republish sends newer draft changes to a store that already has a live version. See Publish and republish.
Why is a button disabled?
Required input, permission, plan access, store state, data, or a connection may be missing. Read nearby text and see States and availability.
Why is a navigation entry missing?
Some features are conditional or staged. Confirm the workspace, store, role, plan, publication, and connections. See Feature availability.
Where do I manage products and orders?
Open the store project, select Store Operations, then choose Products or Orders. See Store Operations.
Where do I connect payments, email, or shipping?
Open the project and select Apps. Choose the provider and follow its official connection flow. See Apps and integrations.
How do I undo a storefront change?
First send a focused correction or use Version history. Restoring a version changes project state, so review the selected version before confirming.
Why are Analytics or SEO empty?
The selected store, date range, publication, or event collection may not yet have data. An empty state is different from a loading or error state. See Analytics and SEO.
Where do I see credits and usage?
Open workspace settings and select the usage or billing destination available to your role. See Credits and usage.
How do I get help?
Use Support and community. Include the exact page, action, visible state, and a privacy-safe screenshot.