Community & Support
Get help, connect with other users, and access Runner AI's comprehensive support system.
Community & Support
Runner AI's support system consists of three parts:
- Official Support
- User Community
- Self-Service Help Center
We are committed to providing efficient, clear, and sustainable support experiences for global sellers, helping you successfully achieve your goals at every stage of using Runner AI, whether you're a beginner or an experienced entrepreneur.
Table of Contents
- Official Support Channels
- Community Channels
- Feedback & Bug Reports
- Book Demo & Feature Requests
- Beta Programs
- Response Time & Support Scope
- FAQ
1. Official Support Channels
You can contact the Runner AI team through the following methods. We will respond within 1 business day.
(1) Email Support
Suitable for:
- Technical issues
- Billing and subscription questions
- Data-related issues
- Feature failures and bug reports
- Account problems
Please include the following information in your email to help us process faster:
- Your account email
- Problem description
- Screenshots or screen recordings
- Steps to reproduce (if applicable)
(2) In-App Support
(Coming Soon)
You will be able to find a widget in the bottom right corner of the platform to chat directly with the support team.
Suitable for:
- Quick questions
- Operation guidance
- Documentation recommendations
2. Community Channels
Runner AI's growth depends on user feedback and co-creation. Welcome to join our global community:
(1) Discord Community (for North American & Global Users)
In Discord, you can:
- Get early access to new features
- Join product discussions
- Participate in official live streams/workshops
- Exchange operational experience with other sellers
- Share your cases and achievements
Channel examples:
- #announcements (official announcements)
- #product-updates (product updates)
- #store-showcase (user showcase)
- #ai-prompts (prompt exchange)
- #tech-support (technical support)
(2) WeChat Community (for Chinese Sellers)
You can join:
- Official operation groups
- Seller experience exchange groups
- Feature testing groups
Suitable for users engaged in cross-border e-commerce and AI tool testing.
3. Feedback & Bug Reports
We welcome all feedback during use, as Runner AI is rapidly iterating.
You can submit through:
- ✔ Discord #feedback channel
- ✔ Product feedback form (link to be provided)
Please include as much as possible:
- Page where the problem occurred
- How you expect the product to work
- Screenshots of bugs or anomalies
- Browser model and device type
This is one of the most effective ways to improve product quality.
4. Book Demo & Feature Requests
If you want Runner AI to support a specific feature or schedule a demo with the official team, you can:
- Discord #feature-request
- Email team@adaptivemachines.ai
We will decide whether to add to the roadmap based on:
- User demand
- Technical complexity
- Product direction alignment
5. Beta Programs
Runner AI regularly invites select users to join testing programs, including:
🔥 Beta Feature Testing
Examples:
- Video generation
- Multi-product variants
- Automatic SEO diagnostics
- Marketing automation (future)
⚡ Early Access
Suitable for active users willing to help improve the product.
Join by:
- Applying through Discord
- Signing up for the Founder Partner Program
6. Response Time & Support Scope
To ensure consistent service quality, we provide the following support SLA:
(1) Response Time
| Support Type | Response Time | Notes |
|---|---|---|
| Within 1 business day | Default support channel | |
| Discord | Within hours (not guaranteed) | Based on availability |
| Urgent Issues | Priority processing | E.g., system unavailable |
(2) What We Support
We can help you with:
- Platform feature issues
- Deployment/domain-related issues
- AI generation anomalies
- Product import and backend operations
- Billing and account issues
- Data access anomalies
(3) What We Cannot Support
To keep resources focused, we cannot provide:
- Full website management services
- Product photography & material preparation
- Personalized design services
- Guaranteed specific revenue results
- Third-party service provider operations (e.g., GoDaddy)
We will provide documentation and case guidance as much as possible, but cannot replace actual execution.
7. FAQ
Q1: I contacted support but haven't received a response?
Please check your spam folder. If you still haven't received it, contact us again via email or Discord.
Q2: How can I join the beta program?
Leave a message in Discord's #beta-channel or apply via email.
Q3: Do you provide phone support?
Not currently. We use online support to ensure faster response times and trackable issue records.
Q4: Is the community free to join?
Yes, all Runner AI users can join for free.
Q5: Can I become a content contributor?
Yes! We welcome:
- Tutorial article submissions
- Template sharing
- Prompt case sharing
Please contact us through Discord.