Automations

Find recurring store workflows, understand their status, and inspect what each automation is meant to do.

Automations help you find recurring work that Runner can perform when a listed trigger occurs.

Entry path

Open a store project → More → Automations.

Before you start

Your plan must include the automation surface or the page will show an upgrade state.
Each automation card has its own availability and status.
Turning an automation on does not run it immediately; it waits for the trigger described by that automation.

Library controls and click results

Control	What happens after you select it
Search	Filters cards by words in the automation name or description.
All or a category	Shows every automation or only cards from categories such as Customer Management, Store Operations, Reports & Analytics, Content Marketing, Paid Ads, or SEO.
State filter	Shows All States, Live, Paused, Blocked by plan, or Coming soon cards.
Card switch	Requests Live when turned on and Paused when turned off, if the automation is available.
Info button	Opens Automation details with description, status, category, and last run.
Edit button	Opens Compose email for automations that support an email template.
Retry	Reloads the library after a load failure.

Screen size: The Info and email edit buttons are shown on wider desktop layouts. If you do not see them on a phone-sized screen, reopen Automations in a wider window.

Find the right automation

Open Automations.
Search for the outcome you need, such as a customer message or report.
Narrow the list with a category when the result is broad.
Use the state filter to find live or blocked items.
Select the info button on a card.
Read the description, status, category, and last run before changing the switch.
If an email edit button appears, review the template before enabling the automation.

Status meanings

Status	Meaning and next step
Live	The automation is enabled and waits for its trigger. This does not mean it has already run.
Paused	The automation is available but will not start new triggered work until enabled.
Blocked by plan	The current plan prevents the automation from running. Review access before relying on it.
Coming soon	The card is visible for discovery but cannot be enabled.
Never run	No completed run time is available for this project.

Troubleshooting

If no cards match, clear Search, choose All, and choose All States.
If a switch is disabled, read the card status and availability reason.
If a switch returns to its earlier state, read the error message and reload the library before retrying.
If the library fails to load, select Retry once and contact support if it repeats.