Privacy Policy for everyone
Runner AI Privacy Policy for all users
Table of Content
- Introduction
- Our values
- Why we process your information
- Your rights over your information
- Where we send your information
- How long do we retain your information
- Our use of Machine Learning
- How we protect your information
- How we use "cookies" and other tracking technologies
- How you can reach us
- United States Regional Privacy Notice
- Additional Information for Users in Certain Regions
Introduction
This Privacy Policy describes how Adaptive Machines, Inc. ("Runner AI", "we", "us", or "our") collects, uses, and discloses personal information when you use our website and services.
In our mission to make commerce better for everyone at Runner AI, we collect and use information about you, our:
- merchants using Runner AI to power their business
- customers who shop at a Runner AI-powered business
- visitors to Runner AI's websites, or anyone contacting Runner AI support
If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Runner AI admin or by email).
Our values
Trust is the foundation of the Runner AI platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.
Your information belongs to you
We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.
We protect your information from others
If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.
We help merchants meet their privacy obligations
Many of the merchants using Runner AI do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. We also provide detailed FAQs and documentation covering the most important privacy topics, and respond to privacy-related questions we receive.
Why we process your information
We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your subscription payments to use the Runner AI platform), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). Laws in the European Economic Area ("EEA") and in the United Kingdom ("UK") call these reasons "legitimate interests." These "legitimate interests" include:
- preventing risk and fraud
- answering questions or providing other types of support
- providing and improving our products and services
- providing reporting and analytics
- testing out features or additional services
- assisting with marketing, advertising, or other communications
We only process personal information for these "legitimate interests" after considering the potential risks to your privacy and balancing any risks with certain measures—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
We may also process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basis for processing, where you direct us to transfer information to a third party, where we receive your data from a third party is sourced and it already comes with consent or where we are required by law to ask for your consent (including in the context of some of our sales and marketing activities). At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.
Depending on whether you are a merchant, customer, or visitor, please refer to our supplemental privacy policies, as relevant, to understand our purposes for processing, categories of recipients and legal basis for processing for each type of personal data.
Your rights over your information
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Runner AI, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights. Please note that a number of these rights apply only in certain circumstances, and all of these rights may be limited by law.
If you buy something from or otherwise provide your information to a Runner AI-powered store and wish to exercise these rights over information about your purchase or interaction, you need to directly contact the merchant you interacted with. We are a processor and process information on their behalf. We will of course help our merchants to fulfill these requests to the extent required by law, such as by giving them the tools to do so and by answering their questions.
If you are a merchant, Runner AI employee, website visitor or other individual that Runner AI has a direct relationship with, please submit a verifiable request to us by emailing support@adaptivemachines.ai. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents. Further information about rights available to US residents can be found below under the header "United States Regional Privacy Notice".
Finally, because there is no common understanding about what a "Do Not Track" signal is supposed to mean, we don't respond to those signals in any particular way.
Where we send your information
We are an American company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country. This data may be subject to the laws of the countries where we send it. We take steps to protect your information when we send your information across borders.
Depending on whether you are a merchant, customer, user or visitor, please refer to our supplemental privacy policies, as relevant.
Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order).
When we transfer personal information from the European Economic Area (EEA), the United Kingdom, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we rely on legal mechanisms such as the Standard Contractual Clauses approved by the European Commission to safeguard the transfer.
How long do we retain your information
We will retain your personal data only for as long as necessary to fulfill the purposes for which we have collected it. To determine the appropriate retention period, we consider the amount, nature and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes and enforce our policies. If you stop using our services or if you delete your account with us, we will delete your information or store your information in an aggregated and anonymized format.
Depending on whether you are a merchant, customer, user or visitor, please refer to our supplemental privacy policies, as relevant, for further details on the retention of your personal information.
Our use of Machine Learning
To provide our advanced AI-powered features for automated operations and growth, our platform utilizes machine learning. We use these technologies to provide services such as predictive analytics, marketing campaign suggestions, and conversion optimization recommendations.
Our AI features are designed as decision-support tools. They generate data-driven suggestions for your consideration. These are not automated decisions. You, the merchant, retain full control and are solely responsible for reviewing, approving, and implementing any suggestions provided by our AI. The Service will only execute actions upon your explicit approval or based on settings you have pre-configured. Our legal basis for using your data for these purposes is further detailed in our Terms of Service under the 'Data Usage for AI Improvement' clause.
How we protect your information
Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information.
How we use "cookies" and other tracking technologies
We use cookies and similar tracking technologies on our website and when providing our services. For more information about how we use these technologies, including a list of other companies that place cookies on our sites, a list of cookies that we place when we power a merchant's store, and an explanation of how you can opt out of certain types of cookies, please see our Cookie Policy.
How you can reach us
If you would like to ask about, make a request relating to, or complain about how we process your personal information, please contact Runner AI Support via email at support@adaptivemachines.ai, or mail us at the addresses below:
Adaptive Machines, Inc.
2911 Noyce Place, 189, Santa Clara, CA 95051, USA
If you buy something from or otherwise provide your information to a Runner AI-powered store, the merchant is your data controller and we are acting as a processor on their behalf.
If you have questions about how a merchant or store processes your personal information, you should contact the merchant or visit their privacy policy.
United States Regional Privacy Notice
This United States Regional Privacy Notice ("US Notice") supplements our Privacy Policy and all supplemental privacy policies on https://www.runnerai.com/legal/privacy (together, the "Runner AI Privacy Policies").
This US Notice is for individuals residing in certain US states and is designed to help you better understand how we collect, use, and disclose your personal information and, depending on how you use Runner AI and where you reside, how to exercise available rights under various applicable privacy laws in the US, specifically the California Consumer Privacy Act, the Colorado Privacy Act, the Connecticut Act Concerning Personal Data Privacy and Online Monitoring, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (collectively, the "US Privacy Laws").
11.1 What information we collect and share about you
To provide our services to you, we must process information about you, including personal information.
We do not "sell" your personal information as that term is defined under US Privacy Laws.
Here is a summary of the categories of personal information we may collect about you in the future and with whom we may have disclosed that information to, depending on how you use Runner AI.
| Categories of Personal Information Collected | Recipients of Personal Information |
|---|---|
| Identifiers, including name, email address, mailing address, phone number; | Companies who help us provide you with our services, including cloud storage providers, payment processors, fulfillment partners, security vendors, email providers, marketplaces and data analytics vendors; |
| Personal information categories listed in the California Customer Records statute, including name, mailing and billing address, phone number, credit or debit card information; | Advertisers and marketing vendors; |
| Commercial information, including products you purchase, place in your shopping cart, favorite or review (if you are a customer) and information you provide us about you and your business (if you are a merchant); | Merchants whose shops you visit or make purchases from; |
| Photos and videos, which may include face imagery, if you choose to provide them. | Partners who help you use our Services, such as payment or logistics providers you choose to integrate with your Store. |
| Internet or other electronic network activity information, including information regarding the device and browser you use, network connection, IP address, and how you browse through our sites; | Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm. |
| Geolocation data, including your mailing and billing address; | |
| Inferences, or information derived from other personal information about you, which could include your preferences, interests, and other information used to personalize your experience; | |
| Other information you provide; and | |
| Sensitive personal information, which may include: Government-issued identifiers, including social security, driver's license, state identification card, or passport number; Your account access credentials (such as account log-in, financial account, debit or credit card number in combination with any required security access code, password, or credentials allowing access to an account); |
11.2 Why we collect and share your Personal Information
We use and share your personal information for the purposes set out in the Runner AI Privacy Policies. For categories of sensitive personal information that we collect, we only use or disclose such information either with your specific consent when required, or as otherwise permitted by law.
11.3 Sources of Personal Information
To make commerce better for everyone at Runner AI, we collect and use personal information provided by:
You: We collect the information you provide when you use our platform, including when you sign up for Runner AI as a merchant, visit a Runner AI-powered store, fill in order information, visit one of Runner AI's websites or contact Runner AI Support. We collect account and payment information you provide to us (including information about your business if you are a merchant), Runner AI stores or items you save to favorites, purchases you make, reviews you post, and how you otherwise interact or communicate with stores or other users on our services. We also collect information about how you browse through our sites, including search terms you may enter.
Your device(s): We collect information from and about the devices you use, including computers, phones, and other web-connected devices you use to access our services, and we combine this information across different devices you use.
Third parties: We receive information from partners who help us provide you with our services including the following:
- Service Providers. We receive information from our service providers, who help us provide services to our merchants, like reviewing accounts for fraud or other concerns.
- Subprocessors. We work with third party subprocessors for cloud hosting, content delivery, data analysis, internal logging, fulfillment services and email transmission, among others, to provide you with our services. For more information, see Runner AI's subprocessors.
- Analytics and cookie providers. We receive information through our use of cookies, social plugins (such as the Facebook "like" button), pixels and tags for business purposes, such as providing information to help measure how users interact with our website content. For more information about how we use these technologies, see our Cookie Policy.
11.4 How long we keep your information
Because we need your personal information to provide Runner AI services, we generally keep your personal information, including sensitive personal information, while you use Runner AI products or services or until you tell us to delete your information. We may also keep personal information to comply with legal obligations or protect our or other's interests.
If you are a merchant operating a Runner AI-powered store, and you close the store, stop paying your subscription fees, or we terminate your account, we retain store information for two years before we begin the deletion process.
When you visit or make a purchase from a merchant's Runner AI-powered store, we act as a service provider or processor for the merchant, and the merchant, not Runner AI, decides how long your information is retained.
11.5 Your rights over your information
Depending on where you live, how you use Runner AI, and subject to certain exceptions, you may have some or all of the following rights:
- Right to Know: The right to request that we disclose to you the personal information we collect, use, or disclose about you, sources from which we collect your personal information, and information about our data practices.
- Right to Request Correction: The right to request that we correct inaccurate personal information that we maintain about you.
- Right to Request Deletion: The right to request that we delete any personal information that we have collected about you.
To exercise your rights, including the "right to know" and "right to delete," please submit a request through support@adaptivemachines.ai.
If you have visited or made a purchase from a merchant's Runner AI-powered store, please contact the specific merchant directly. If you make a request to us, we will forward your request to the relevant merchant.
Please note that to protect your information and the integrity of our products and services, we may need to verify your identity before processing your request. In some cases we may need to collect additional information to verify your identity, such as your email address or a government issued ID.
Under US Privacy Laws, you may also designate an authorized agent to make these requests on your behalf. If you use an authorized agent to submit a request, we may need to collect additional information, such as a government issued ID, to verify your identity before processing your request to protect your information.
In certain states, you may have the right to appeal our decision regarding a request related to these rights. If you wish to appeal a decision, please contact Runner AI Support.
We will not discriminate against you for exercising any of these rights.
Additional Information for Users in Certain Regions
For Users in the European Economic Area (EEA), UK, and Switzerland:
If you are in the EEA, UK, or Switzerland, we only process your personal data when we have a valid legal basis. For information where we are the Data Controller (e.g., for our Merchants and Website Visitors), our legal bases include:
- Performance of a Contract: To provide you with our Services as described in our Terms of Service.
- Legitimate Interest: For purposes like security, platform improvement, and marketing, where our interests are not overridden by your data protection rights.
- Consent: For specific uses, such as sending marketing emails or placing non-essential cookies, where we ask for your consent.
- Legal Obligation: To comply with our legal obligations.
For Users in California:
If you are a California resident, you have rights under the CCPA/CPRA, including the right to know, delete, correct, and the Right to Opt-Out of the Sale or Sharing of Your Personal Information for purposes of cross-context behavioral advertising. You can exercise this right at any time by clicking the "Do Not Sell or Share My Personal Information" link in our website footer or by managing your cookie preferences.